Shipping policy

Shipping Policy

At Happy Pet Mart, we aim to deliver your orders quickly, safely, and efficiently across India.

Shipping Partners

We use trusted third-party logistics providers through Shiprocket to ensure reliable and timely delivery of your orders.

Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders are not shipped on Sundays or public holidays

  • You will receive a confirmation once your order is shipped

Delivery Time

  • Estimated delivery time: 3–7 business days depending on your location

  • Delivery timelines may vary during peak seasons or due to unforeseen delays

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout

  • Free shipping offers may be available on selected orders or promotions

Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via email or SMS

  • You can track your order in real-time through our shipping partner

Delivery Issues

In case of any delivery-related issues:

  • Delayed delivery

  • Package marked delivered but not received

  • Damaged or tampered package

Please contact us within 24 hours of delivery status update with relevant details.

Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • We are not responsible for delays or losses due to incorrect or incomplete addresses

Failed Delivery Attempts

  • Our courier partners will attempt delivery multiple times

  • If the order is not accepted or delivery fails repeatedly, it may be returned to us

Damaged or Lost Packages

If your order arrives damaged:

  • Please record an unboxing video as proof

  • Share images/videos with our support team within 24 hours

We will verify the issue and assist with a replacement or resolution accordingly.

Important Notes

  • Delivery timelines are estimates and not guaranteed

  • Happy Pet Mart is not liable for delays caused by courier partners or external factors (weather, strikes, etc.)

  • Orders once shipped cannot be cancelled

For any shipping-related queries, feel free to contact our support team. We’re here to ensure a smooth and reliable delivery experience for you and your pets 🐾